Our Return Policy
We offer a 100 % money back guarantee. If the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will process and refund the full amount of your original purchase.
In order to return your purchased products please follow the steps below to obtain your return authorization number (RA#). PLEASE DO NOT mail your products to our corporate office at 1836 Metzerott Road, Suite 401. Adelphi. Maryland. 20783.
Please note that any package sent to this address will not be accepted and will be shipped back to the customer at their own expense.
Returns must be mailed back the address provided along with your RA
- Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
- Request your Return Authorization Number and by emailing firstname.lastname@example.org with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
- Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.