What currency do you accept?
All prices are in USD unless you switch your country currency.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow about 1 day processing time, average delivery time is 1 - 7 business days. Free Next day shipping is also available on some products. Please find our free shipping offer on product description.
Can you provide me with a tracking number?
All tracking number will be emailed to the customer as soon as the product is shipped. If you don't have a tracking number after 3 businesses please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned?
We offer a 100 % money back guarantee. If the product is defective or damaged. We give you 30 days to send it back to us for a full refund. once we have received the product we will process and refund the full amount of your original purchase.
In order to return your purchased products please contact email@example.com to obtain your return authorization number (RA#).
PLEASE DO NOT mail your products to our corporate office at 1836 Metzerott Road, Suite 401. Adelphi. Maryland. 20783. Returns must be mailed back to the address provided along with your RA#
Late Or Missing Refunds
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account or credit card statement in 7 - 10 business days There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Can I cancel my order?
Yes you can. but you must cancel your order BEFORE it has been processed and/or shipped, you will also be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.
I have entered an incorrect address what do I do now?If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. if the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
- Buyer no longer wants the items - this is the most common example, which we cannot honor if we want to continue offering great value at Bestseller Market. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
How long does Delivery Take?
All orders ship within 1-3 business days and all orders are delivered within 2 to 7 business days depending on your geographical location. Due to the high demand on some of our most popular products, please allow up to 2-4 weeks for delivery. If your order hasn’t arrived in the estimated delivery time, please contact our support team at email@example.com
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Why don’t you charge taxes?
We serve customers all around the world and every country has its different rules and regulations regarding taxes and duties. Upon receiving the product you may be asked to pay these additional fees depending on the country, state, or province in which you reside. It is the buyer’s responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his country.
I have a question that wasn't answered, can you help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.